We want you to be thrilled with your purchases and we have simplified things to make it easier to return your order as we want you to be 100% happy with your choices, so we have a policy that exceeds the Consumer Contracts Regulations, but there are a few simplified conditions below.
UK Businesses Customers Key Points
- No automatic right of return exists and Consumer Contracts Regulations don't apply to business contracts but as mentioned we want you to be happy with your purchase so we will accept a return within 2 weeks of your item being delivered, by emailing us at I want to return my purchase
- The item must be returned within 30 days of purchase as we are unable to accept returns after this time, if you return your item after this period we may be unable to refund your purchase and you may have to pay for shipping for us to return the item to you ( this is super easy to avoid , just let us know your returning the item and return it in under 30 days).
- We don't pay for returns and we really do recommend sending the item using a trackable service like Interparcel ( we recommend Interparcel because we have used them in the past and they are reliable, low cost and provide excellent customer service but please note this recommendation is not offer of a guarantee from The Pure Option™ as they are not connected with The Pure Option™, they are just a company who do a good job).
- In the really rare circumstances that your item is damaged in transit when it's being returned, we will be unable to open a claim with your carrier and in the rare circumstances this happens, we will be unable to pursue a claim on your behalf so you will need to go through the couriers own website, we want to make things simpler for you but courier firms will only accept claims from the returnee and not the receiver, so we strongly recommend using a tracked service.
- The item must be returned in a resalable condition and it's full contents must be returned with your item , items returned in a non resalable condition or missing contents may delay or invalidate a refund ( if you have used any of the items ordered please let us know as we may be able to still offer a refund).
- We will check the return and refund your purchase within 2 working days but depending on how you have paid, please allow 5 days for a refund to appear in your account ( usually much sooner but some card companies do take longer than others).
- Please be aware that we reserve the right to charge a restocking fee of 2.6% +20p for items returned by businesses ( as you may be aware credit cards no longer refund credit and debit card fees and this is the costs of your credit card transaction that the credit card and debit card companies don't refund after your purchase , so this isn't what we charge but what the card companies charge) and this is non refundable.
UK Home Customers Key Points
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You will need to inform us within 2 weeks of your item being delivered, by emailing us at I want to return my purchase
- The item must be returned within 30 days of purchase as we are unable to accept returns after this time, if you return your item after this period we may be unable to refund your purchase and you may have to pay for shipping for us to return the item to you ( this is super easy to avoid , just let us know your returning the item and return it in under 30 days).
- We don't pay for return carriage and we really do recommend sending the item using a trackable service like Interparcel ( we recommend Interparcel because we have used them in the past and they are reliable, low cost and provide excellent customer service but please note this recommendation is not offer of a guarantee from The Pure Option™ as they are not connected with The Pure Option™, they are just a company who do a good job).
- In the really rare circumstances that your item is damaged in transit when it's being returned, we will be unable to open a claim with your carrier and in the rare circumstances this happens, we will be unable to pursue a claim on your behalf so you will need to go through the couriers own website, we want to make things simpler for you but courier firms will only accept claims from the returnee and not the receiver, so we strongly recommend using a tracked service.
- The item must be returned in a resalable condition and it's full contents must be returned with your item , items returned in a non resalable condition or missing contents may delay or invalidate a refund ( if you have used any of the items ordered please let us know as we may be able to still offer a refund).
- We will check the return and refund your purchase within 2 working days but depending on how you have paid, please allow 5 days for a refund to appear in your account ( usually much sooner but some card companies do take longer than others).
International Customers
We are sadly unable to accept returns on international orders due to the very high costs of international carriage ( please be certain you want the item ordered to avoid any issues), we may in certain circumstances refund an item but please contact our team before returning an international item as you will need a RMA number or we reject your return,
In the event of an international return that is accepted by our customer service team we will be unable to refund the cost of shipping and the credit card fee for your transaction, currently 2.5% and 20p.
In certain circumstance we will refund an international purchase but this is strictly optional and in all cases we will not refund your postage and will also deduct all credit card fees.
Please also be aware that some countries may charge an import tax ( typically 20% on your order) , this is not something The Pure Option™ charges but your country may charge you an import tax.
Please also be aware that should you not pay any tax due the item will be returned to us and this may mean that in order to send the item back to you, you will incur another shipping charge.
Please be certain you are prepared for any taxation before ordering.
If you would like to return your order and you are an international customer , please click the link below.
Français clients
Nous ne sommes malheureusement pas en mesure d'accepter les retours sur les commandes internationales en raison des coûts très élevés du transport international (veuillez vous assurer que vous voulez que l'article commandé évite tout problème), nous pouvons dans certaines circonstances rembourser un article, mais veuillez contacter notre équipe avant de retourner un article international car nous pouvons ne pas rembourser votre achat et vous devrez peut-être payer pour que l'article vous soit retourné. Veuillez également noter que certains pays peuvent facturer une taxe à l'importation (généralement 20% sur votre commande), ce n'est pas quelque chose que The Pure Option™ facture, mais votre pays peut vous facturer une taxe à l'importation. Veuillez également noter que si vous ne payez aucune taxe due, l'article nous sera retourné, ce qui peut signifier que pour vous renvoyer l'article, vous encourrez d'autres frais d'expédition. Assurez-vous d'être prêt pour toute taxation avant de commander.
Deutsche Kunden
Wir sind leider nicht in der Lage, Rücksendungen für internationale Bestellungen aufgrund der sehr hohen Kosten der internationalen Beförderung zu akzeptieren (bitte stellen Sie sicher, dass Sie möchten, dass der bestellte Artikel Probleme vermeidet), wir können unter bestimmten Umständen einen Artikel zurückerstatten, aber bitte kontaktieren Sie unser Team, bevor Sie einen internationalen Artikel zurücksenden, da wir Ihren Kauf möglicherweise nicht erstatten und Sie möglicherweise bezahlen müssen, um den Artikel an Sie zurückzusenden. Bitte beachten Sie auch, dass einige Länder eine Einfuhrsteuer erheben können (in der Regel 20% auf Ihre Bestellung), dies ist nicht etwas, was The Pure Option™ berechnet, aber Ihr Land kann Ihnen eine Einfuhrsteuer berechnen. Bitte beachten Sie auch, dass, wenn Sie keine fällige Steuer zahlen, der Artikel an uns zurückgeschickt wird und dies bedeuten kann, dass Ihnen, um den Artikel an Sie zurückzusenden, eine weitere Versandkosten entstehen. Bitte stellen Sie sicher, dass Sie auf eine Besteuerung vorbereitet sind, bevor Sie bestellen.
Clienti italiani
Purtroppo non siamo in grado di accettare resi su ordini internazionali a causa dei costi molto elevati del trasporto internazionale (assicurati di volere che l'articolo ordinato per evitare problemi), potremmo in determinate circostanze rimborsare un articolo, ma ti preghiamo di contattare il nostro team prima di restituire un articolo internazionale in quanto potremmo non rimborsare il tuo acquisto e potresti dover pagare per farti restituire l'articolo. Tieni anche presente che alcuni paesi potrebbero addebitare una tassa di importazione (in genere il 20% sul tuo ordine), questo non è qualcosa che The Pure Option™ addebita, ma il tuo paese potrebbe addebitarti una tassa di importazione. Si prega inoltre di essere consapevoli del fatto che se non si paga alcuna imposta dovuta l'articolo verrà restituito a noi e questo potrebbe significare che al fine di rispedire l'articolo a voi, si incorrerà in un altro costo di spedizione. Assicurati di essere preparato per qualsiasi tassazione prima di ordinare.
Clientes españoles
Lamentablemente, no podemos aceptar devoluciones en pedidos internacionales debido a los costos muy altos del transporte internacional (asegúrese de que desea que el artículo pedido evite cualquier problema), en ciertas circunstancias podemos reembolsar un artículo, pero comuníquese con nuestro equipo antes de devolver un artículo internacional, ya que es posible que no le reembolsemos su compra y es posible que tenga que pagar para que se le devuelva el artículo. Tenga en cuenta también que algunos países pueden cobrar un impuesto de importación (generalmente 20% en su pedido), esto no es algo que cobra The Pure Option™, pero su país puede cobrarle un impuesto de importación. Tenga en cuenta también que si no paga ningún impuesto adeudado, el artículo nos será devuelto y esto puede significar que para devolverle el artículo, incurrirá en otro cargo de envío. Asegúrese de estar preparado para cualquier impuesto antes de realizar el pedido.
Returns terms and conditions are correct at time of creation but like everything in life, things change, so they are subject to change without notice.
20/05/2020